POLICY
📦 Shipping Policy
All orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.
Golden Glam Gloss is not responsible for delays caused by USPS, weather, or incorrect shipping info.
Please double-check your address before checkout — once it ships, we can't reroute it!
đź’Ś Return & Refund Policy
Due to the nature of our products and for hygienic reasons, all sales are final.
We do not offer refunds or exchanges on any lip gloss or cosmetic items.
If you receive a damaged or incorrect product, contact us at [your email] within 3 days of delivery with your order number and a photo of the issue. We'll make it right.
🛍️ Order Issues
Have a question about your order? Email us at [your email] with your order number in the subject line.
We respond Monday–Friday within 24–48 hours.
✨ Lost or Stolen Packages
Once your order has been marked “Delivered,” we are no longer responsible for the package.
Please file a claim with USPS and contact your local post office.
For added protection, we recommend selecting tracked shipping at checkout.